PLEASE NOTE: WE HAVE A DISPATCH TIME OF 1-5 WORKING DAYS, THIS IS BEFORE SHIPPING.
UK DELIVERY
We use Royal Mail's 1st Class service for UK delivery with proof of postage.
Your package has a QR code on the front which is scanned on delivery to ensure it's safe
arrival. This is not a trackable service throughout it's journey.
UK delivery is free.
STANDARD POSTAGE
Items will be dispatched within 1-5 working days of your order.
We expect your items to arrive within 1-5 working days after dispatch although
delivery times cannot be guaranteed. Orders may be dispatched on weekends
or bank holidays but this does not count as a working day. As soon as your order is
dispatched you will receive an email confirmation to the email address you entered
during the order process. If you do not receive an update within 20 days of purchase,
please CONTACT US.
Large packages may not fit through your letterbox and will require someone to
take them in. If you are not home, they will be taken to your local sorting office for
collection. If your item is returned to us, we can resend it for you but additional
postage charges will apply.
Please read our RETURNS policy for information on sending items back to Magic Moon Club.
INTERNATIONAL DELIVERY
PLEASE NOTE: Magic Moon Club is a UK based company and all prices are in GBP.
You will be charged on your order in GBP and a conversion made based on the current
exchange rate of your bank. Exchange rates can fluctuate on a daily basis and most
banks will usually match the going exchange rate closely. You can get an idea of the amount
to expect by using an internet converter such as Google.
We now offer worldwide international delivery.
Shipping starts at £4.50 to all international destinations we offer
shipping to and increases based on the amount purchased.
Please make sure you are familiar with our RETURNS policy for information
on sending items back to Magic Moon Club. Most of our orders will be dispatched within
15 working days of purchase. Orders are not dispatched on the weekends or bank holidays.
We use the Royal Mail International service for international delivery with proof of postage.
As soon as your order is dispatched you will receive an email confirmation to
the email address you entered on your order. If you do not receive an
update within 5 days of purchase, please CONTACT US.
If your parcel is large, someone may need to be at home to receive it.
If there is no one in it may be returned to us. We can resend
it but additional postage charges will apply.
All orders are dispatched from the UK. Any import duties and taxes are levied once the parcel
has reached its destination country. These additional charges must be paid for by the recipient
of the parcel. Unfortunately, we have no control over these charges and cannot give any
indication as to what they may be. Customs policies vary from country to country and in some
cases, customs agents may delay the delivery of some packages. If you have any questions
related to customs charges, we would advise you to contact your local customs office.
It is a legal requirement to declare all items at their full and correct price. This cannot be
altered to decrease international custom fees.
On arrival in the destination country, if you refuse your shipment from Magic Moon Club,
you will be held responsible for the original shipping charges, any custom fees
that are incurred on the parcel and the cost of returning the package to Rock Paper Sisters.
We will simply deduct this amount from your refund. Should the return fee exceed
the amount of your item(s) plus shipping, you will not receive a refund and the parcel
will be abandoned.
PLEASE NOTE: In placing an order with Magic Moon Club, you are accepting
responsibility for original shipping charges, any applicable customs charges and the cost
of returning your item (should you choose to do so) to Magic Moon Club.
This will still apply should you decide to refuse the parcel at delivery.